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Collection and Use

For previous supporters, we have the contact information we collected from you at the time you last purchased a ticket. The database of buyer information was compiled from our previous purchase records, both on and offline, and contains no financial information.
We do not automatically gather any additional personal information from you when you visit the website. Personal information is collected only if you supply it during the process of ordering a ticket or signing up to our email notifications. Financial information is only collected if you supply it during the process of ordering a ticket.
When you provide us with personal information to complete a transaction, we act on the basis that you consent to our collection and use of this information for the transaction, in addition to marketing purposes.
Personal information collected, including your email address or phone number, may be used to fulfill ticket orders, provide information on our future lotteries, contact prize winners and publicize the names of prize winners. In addition, we may use this information to keep you informed of our charitable work, funding needs, and opportunities to volunteer or give.
You may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at: [email protected], calling 1-888-531-2273, or mailing us at: PO Box 2528, STN M, Calgary AB, T2P 1A7

Disclosure

We may disclose your personal information if we are required by law to do so.
Our checkout page is hosted by Stride Management Corp. They provide us with the online, e-commerce platform that allows us to sell lottery tickets and extras to you. Your personal information is stored within Stride Management’s secure environment. These servers are protected by enterprise grade firewalls and are stored in a secure facility within Canada.

Payment

If you choose to complete your purchase through our website, your personal data will be collected and stored for the purpose of the transaction only. Your credit card information will be collected and used to complete your purchase transaction in accordance with Payment Card Industry Data Security Standards (PCI-DSS). At no point will your credit card data be stored within Stride Management Corp.’s systems. All data transfers are performed over a secure socket layer (SSL) encrypted connection.
All checkouts using our website e-commerce functions adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Compliance with PCI-DSS requirements helps ensure that the handling of credit card information by our website and its service providers is secure to payment industry standards.
Although no method of transmission over the Internet or electronic storage is 100% secure, we take reasonable steps to follow PCI-DSS requirements and implement additional generally accepted information security standards.

Third-Party Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
If you click through to our website from a third-party advertisement, no personal information is being collected by us. Your click-throughs may be recorded or counted to measure effectiveness of ad placements. We encourage you to read the privacy policies of the third-party websites from which you clicked through to our website.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
The Children’s Hospital Foundation respect your privacy. We do not rent, sell or trade our mailing lists. The personal information collected by Children’s Hospital Lottery will be used by the Lottery and Foundations to process ticket orders, notify winners, send out lottery information in 2022 and future years, and to contact you regarding marketing and fundraising efforts, promotional information and events, through email, phone or mail. If you do not wish to be contacted by The Children’s Hospital Foundation please call 1-888-531-2273.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Children’s Hospital Lottery at [email protected]. Our Privacy Officer may be reached at [email protected] or by phone at 1-888-531-2273.